Terms and Conditions

Last updated: 23.02.2025 year

1. INTRODUCTION

1.1. Welcome to https://violetaorientaldance.com (“the Website” or “the Web page”), an online platform and e-commerce store owned and operated by “Badria Art” EOOD, accessible worldwide.

1.2. By using this Website, you confirm that you are at least 14 years old and you agree to these General Terms and Conditions of Website use. Please read these terms carefully before using the Website. If you have any questions, please contact us at: info@violetaorientaldance.com
.

1.3. If you do not agree with any of the terms in these General Terms and Conditions, you must not use this Website.

2. PURPOSES AND SCOPE OF THE GENERAL TERMS

2.1. These General Terms and Conditions are prepared and intended to regulate the relations between “Badria Art” EOOD, registered in the Commercial Register at the Registry Agency with UIC: 207989309, registered office and address of management: Sofia, “Manastirski Livadi” residential complex, “Boyan Petrov” Str. 4, contact phone: +359 887 750 088, email: info@violetaorientaldance.com and Website: https://violetaorientaldance.com, hereinafter referred to as “the Provider”, and the Website users, hereinafter referred to as “User/s” in connection with the use of the Website. Other documents that govern the relations between the Provider and the Users are the Personal Data Protection Policy and the Cookie Policy.

2.2. These General Terms come into effect the moment the User uses the Website for the first time. The User agrees to use the Website and all Website content lawfully, in accordance with these General Terms, and in line with its intended purpose.

3. DEFINITIONS

3.1. For the purposes of these Terms and Conditions:

3.1.1. Provider means “Badria Art” EOOD.
3.1.2. User/s means:

• Visitors of the Website: https://violetaorientaldance.com;
• Individuals who have purchased goods and/or requested a service through the Provider’s Website;
• Individuals who have registered a User profile on the Provider’s Website.

3.1.3. Contact form means an electronic form, the complete and accurate filling of which is required for establishing contact with the Provider.

3.2. These General Terms and Conditions provide the Users with information regarding:

• Provider identification;
• Subject of these General Terms;
• Website characteristics;
• Terms under which User profile registration is carried out;
• Ordering method for goods;
• Prices and payment methods;
• Order cancellation;
• Delivery;
• Refusal of delivery. Complaints;
• Product return;
• Refunds;
• Force majeure circumstances;
• Rights, obligations, and responsibilities of Users;
• Rights and obligations of the Provider;
• Processing of personal data;
• Liability disclaimer;
• Links to third-party Websites;
• Intellectual property rights;
• Final provisions.

4. PROVIDER INFORMATION

4.1. Provider name: “Badria Art” EOOD. 4.2. Registered office and address of management: Sofia, “Manastirski Livadi”, “Boyan Petrov” Str. 4. 4.3. Contact information: Phone: +359 887 750 088, Email: info@violetaorientaldance.com 4.4. Public Register entry:

• “Badria Art” EOOD is registered in the Commercial Register at the Registry Agency with UIC: 207989309.

5. SUPERVISORY AUTHORITIES INFORMATION

5.1. Commission for Personal Data Protection Address: Sofia, “Prof. Tsvetan Lazarov” Blvd. 2 Phone: 02/91-53-519 Fax: 02/91-53-525 Email: kzld@government.bg, kzld@cpdp.bg Website: www.cpdp.bg

5.2. Consumer Protection Commission
Address: 1000 Sofia, “Vrabcha” Str. 1, floors 3, 4 and 5
Phone: 02/933 0565
Fax: 02/988 42 18
Hotline: 0700 111 22
Email: info@kzp.bg

Website: www.kzp.bg

6. SUBJECT OF THESE GENERAL TERMS

6.1. The Provider has created the Website: https://violetaorientaldance.com which contains detailed information about the goods and services offered.

6.2. The Provider supplies, and the User agrees to use the Website in accordance with these Terms.

6.3. In its professional activity, the Provider fully guarantees the statutory rights of the Users, guided also by good-faith commercial, and consumer best practices.

7. WEBSITE CHARACTERISTICS

7.1. The Website is an online platform for oriental dance courses (held onsite or online) and an e-commerce store for goods sold through it. It is created to inform Users about the Provider’s goods and services and to allow Users to purchase goods or services or to subscribe their email for updates regarding goods and services offered.

7.2. The main characteristics of the goods and services offered are stated individually in each product/service profile.

7.3. The Website includes detailed information about:

• The Provider;
• All types of goods and services offered;
• Contact details for the Provider.

7.4. Users may use the following services on the Website:

• Browse the Website content;
• Register a User profile;
• Conclude distance-selling contracts for goods/services;
• Make payments;
• Subscribe for services;
• Post comments and rate purchased goods/services;
• Send and receive messages from the Provider;
• Receive service updates.

7.5. The Provider sells goods via distance selling and provides services as stated.

8. REGISTRATION

8.1. The services on the Website are intended for adult and legally capable users. By accepting these Terms, the User confirms compliance with these conditions.

8.2. Registration is free, voluntary, and allows Users to purchase goods or subscribe for services. To register, the User must fill the form accurately providing username, password, first and last name, and email.

8.3. Users must click “Register” after filling the form. The User is responsible for password security and actions made by it or by third parties using it.

8.4. Registration concludes an electronic contract for User profile creation, accessible afterward by email/username and password.

8.5. It is forbidden to register the same email for more than one User profile.

8.6. The User confirms the accuracy of the information provided. The Provider bears no responsibility for print errors or misleading information. Users must update and correct their data within 7 days from change and must not provide access to their profile to third parties nor use other persons’ profiles.

8.7. The Provider may refuse registration or suspend/delete a profile when data are incomplete, untrue, or suspicious, or when illegal actions are performed via profile.

8.8. Orders performed before profile deletion/suspension remain valid and will be executed.

8.9. A registered profile allows Users to: upload avatar photos, provide biography, social accounts, manage delivery addresses, change passwords, see order history, send/receive messages.

9. ORDERING

9.1. Registration is not required for browsing. Orders are available 24/7.

9.2. Users may purchase goods or services by login and clicking “Buy” for goods or “Subscribe” for services, providing email, phone and address.

9.3. Payment options include card payment. After clicking “Place order” Users will be redirected to a secure payment page showing total price excluding delivery. The User agrees to these Terms at order time.

9.4. The service “Online class” is available for single payment or monthly subscription allowing access to virtual prerecorded video courses onsite/online only through the Website for a period determined by the Provider.

9.5. The Provider may cancel orders containing incorrect or incomplete data if correct data are not provided within 36 hours.

9.6. The Provider confirms Orders via email containing order number, date, time and items/services. Email Order confirmation concludes electronic distance-selling contract regardless if delivered or received by User.

10. PRICES AND PAYMENT METHODS

10.1. Prices are stated in BGN or EUR for single quantity excluding delivery costs.

10.2. Payments are via card.

10.3. When payment currency differs from card currency the amount may be converted according to card issuer’s exchange rate.

11. DELIVERY

11.1. Goods are delivered to User-provided address worldwide. The Provider uses selected courier organizations. Delivery cost for Bulgaria range 5-15 EUR with “Preview goods” option.

11.2. For deliveries outside the EU import duties/taxes may apply after goods arrival. These are at User expense. Users should consult local authorities beforehand.

11.3. Bulgaria domestic delivery times: 3 working days generally, 4 working days for sale periods, 5 working days for weekends and public holidays.

11.4. Delivery to Bulgaria includes consignment note, invoice and receipt signed. If delivery is not possible second attempt is scheduled. If unsuccessful within 3 working days goods may be stored in nearest courier office for 10 days then returned Provider notification sent within 7 days.

11.5. Delivery times outside Bulgaria: 3-10 days depending on destination. The Provider refunds full payment within 14 days when goods unavailable for more than 30 days from contract conclusion.

11.6. Product unavailability

11.6. If ordered goods are unavailable, the Provider notifies the User within 5 business days and refunds all paid amounts within 14 days, using the method described in the “Refunds” section. The Provider is not liable for stock depletion.

12. REFUSAL OF DELIVERY. COMPLAINTS

12.1. The User must inspect the goods carefully in courier presence and refuse delivery signing protocol when delivered goods differ from order. The Provider must be notified immediately.

12.2. The User may choose refund or replacement if goods differ. Replacement delivery costs are covered by Provider.

12.3. Users may submit complaints for inconformity within 2 years from delivery. If repair or replacement requested data inconformity contact and execution will be in line without significant discomfort. Single repair attempt or 2 repairs attempted goods inconformity may not justify contract cancelation when insignificant.

12.4. Complaints must be submitted in written form via email or Provider address providing subject, preferred method and amounts. Required attachments include invoice/receipt/protocol and other claim verification documents. The Provider responds within 14 business days.

13. PRODUCT RETURN AND REFUND OF SERVICES

Return of goods

13.1. According to Article 50, paragraph 1 from the Consumer Protection Act, the User may refuse distance contract within 14 days and return goods intact with labels, preview goods only 1 quantity opened for same items return, return via courier to specified <courier office>. Return costs are at User expense and liability until arrival Provider.

Refusal of services

13.2. According to Article 57, point 12 from the Consumer Protection Act service refusal right does not apply to entertainment-related services with specific date/period execution. The Provider’s services are defined as entertainment; therefore refusal is not possible if service execution started or completed explicitly agreed beforehand.

14. PAID AMOUNT REFUND

14.1. If User right refusal valid Provider refunds payment 14 days from notification or when goods returned or proof return provided which earlier.

14.2. Refund is performed directly to the card used.

14.3. Provider notifies via email when refund completed.

15. FORCE MAJEURE

15.1. The Provider is not liable for partial or full non-execution or delays caused by force majeure. Force majeure includes extraordinary events arising after contract conclusion, unpredictable and beyond parties’ control: fire, industrial accidents, military actions, storms, heavy rainfall, floods, hail, earthquakes, icing, drought, landslides, embargoes, government bans, strikes, riots, civil disturbances and other natural disasters.

15.2. The Provider must notify the User within 10 days about the event — estimated duration and termination.

16. USERS: RIGHTS, OBLIGATIONS, AND RESPONSIBILITIES

16.1. Users must use the Website lawfully and according to its intended purpose.

16.2. Users may browse the content, contact Provider, purchase goods/services, post comments, rate goods/services, receive updates and maintain only one profile uploading avatar secure password 7 days update when change etc.

16.3. Users may not post: vulgar, threatening, defamatory or unethical content, content violating intellectual property rights, illegal content or system-damaging content such as: viruses, spam, unauthorized profile use, disabling service, server/network interruption, excessive traffic generation, database extraction and full or partial site content reproduction without written consent. Attachment verification Provider may request identity document copy. All Users actions are at their own liability. The Provider may suspend or block inactive or suspicious profiles.

17. THE PROVIDER — RIGHTS, OBLIGATIONS AND RESPONSIBILITIES

17.1. The Provider may update/change/remove goods/services/cancel unconfirmed orders/suspend services/block profiles/delete inactive or suspicious profiles without liability or pre-notice.

17.2. The Provider must send ordered goods or provide services after payment confirmation upon valid data.

17.3. Password recovery can be initiated via email link for creation new password.

18. PROCESSING OF PERSONAL DATA

18.1. The Provider collects and processes personal data by applying all protection standards in accordance with Regulation (EU) 2016/679. More information on what data is processed, the processing purposes, storage duration, and other required information under Article 13 of Regulation (EU) 2016/679 is available in the full Privacy Policy published on the Provider’s Website.

19. LIABILITY DISCLAIMER

19.1. The Provider does not provide guarantees that the Website or its services will be accessible at all times or from all points globally or maintained unchanged in the future.

19.2. The Provider is not liable for damages or losses resulting from using the Website, its information, technical device damages, user error, system interruption, computer viruses, or stock depletion. The User assumes full liability for Website use.

19.3. The Provider is not liable for unlawful User actions or for damages caused by untrue or misleading information Users have submitted.

19.4. Images are high quality demonstration for realistic representation however possible difference in colors based on monitor configuration or visual perception is not Provider’s liability.

19.5. Positive service results depend on User dedication and motivation. The Provider has no liability regarding result achievement or any harm including bodily injuries from provided services. Users must verify physical fitness before following guidelines.

20. DISPUTE RESOLUTION

20.1. The Provider follows the highest User service standards. Disputes regarding online distance purchases are resolved using the European ODR platform supported by alternative dispute resolution bodies approved by quality standards or competent Courts.

21. LINKS TO THIRD-PARTY WEBSITES

21.1. The Provider’s Website includes links to external third-party services like: Facebook, YouTube, Instagram. These sites are independent and are accessed at User own responsibility. The Provider is not liable for third-party content or any damages or harmful components including viruses.

22. INTELLECTUAL PROPERTY RIGHTS. USAGE RESTRICTIONS

22.1. All Website content including but not limited to: published texts, computer Programs, databases, trademarks and other Information uploaded is exclusive property of the Provider.

22.2. Content may be used by Users only for personal non-commercial usage globally. Commercial usage in any form (copying, modifying, downloading, selling, reproduction, redistribution, dissemination or publishing etc.) is strictly prohibited. All misuse liability assumed by Users. Provider may demand full compensation for caused damages.

22.3. Accessing Website services does not interpret consent license free licensing or intellectual property rights granting.

22.4. Data extraction for personal database creation considered violation. Content reproduction only with Provider’s explicit written consent.

22.5. User comments and Ratings grant the Provider a non-exclusive royalty-free global license for computer memory storing, use, deletion, public Visualization and online distribution only regarding these comments/ratings globally.

23. FINAL PROVISIONS

23.1. All communication between the Provider and the Users is processed in Bulgarian or English and is considered valid when submitted in written form.

23.2. If any provision from these Terms is invalid, this does not make the entire document invalid.

23.3. For all matters not covered here, the applicable legislation applies.

23.4. Disputes are resolved in spirit understanding negotiations or using the European ODR Platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG
) or Alternative dispute resolution commissions to Consumer Protection Commission or competent Courts.

23.5. The Controller may update or supplement these Terms at any time in the future. Updated Terms will be posted on the Website with a new Last updated date at the top and will be effective from the posting date. Continued use after updates considered acceptance. Users should periodically review Terms for updates.

23.6. For any questions regarding these Terms, contact the Provider: +359 887 750 088 or info@violetaorientaldance.com.